BPM Sales Offering

Range of Services

We offer solutions across the entire sales and fulfilment cycle.

  • Pre-Sales
  •  Sales
  •  Post Sales

Pre-Sales :

Our Pre-sales offering helps you maximize the efficiency of opportunity and sales management life cycles. This is one of our key focus areas and particularly gains importance during economic downturns due to increased focus on sales cost optimization.

 Focus Areas :
  • Vision on reduced customer-facing time for sales force in activities including proposal and lead management
  • Limited governance and rigor in tracking leads
  • Areas like lack of focused support on account information, pricing information, and account rationalisation
  • Industry complex sales compensation programs – manual processes, multiple crediting engines with overlay crediting rules, variance in organization structure and processes, problems with data quality, and people dependency.This impact overall business.

Pre-Sales Range of Services

ServiceDetails
Targeted marketing
  • Focus on track status, conversion rates, and management
  • Prioritization based on profitability and potential
  • Insights on data analysis wins and losses
  • Generate target lists for given sector and region
  • Data research on potential target firms (SWOT and financial analysis)
  • Manage database and cleansing
Proposal management
  • Focus on overview of products and its details– high level comparison with competitor offering
  • Respond to RFI , proposal query for information – repository of common questions
  • Manage documents – proposal documentation
  • Model ROI and business case for key business decisions
  • Provide account planning support
  • Internal / external customize presentation material for customer issues
  • Customer overview, analysis of customer / product profitability, SWOT analysis, and customer credit analysis
Customer management
  • Personalize customer servicing with details
  • Isales and service by capturing customer interactions
  • Overall maintenance of  world-class, post-sales service program
  • Manage prospect / customer information, update prospect / customer interactions
Marketing and campaign management
  • Follow up with and contact interested customers
  • Profile and segment customers
  • Track campaigns, response, conversion modeling
  • Measure and manage all channel promotional activities
  • Develop key messages / design relevant content
Administrative support
  • Handle all correspondence and organize contacts / appointments for sales executives
  • Develope and create different MIS reports
  • Manage sales quota, sales budget, incentives

Sales BPM

Impactala sales solution provide the entire order-to-cash cycle, providing you with transactional and rule-based services, knowledge-based services, and judgment-based services.

Focus areas

The following lists some of the primary issues that we address in this sector:

  • Several systems across locations
  • Multiple technology landscape
  • Lack of monitoring, tracking,governance & workflow
  • Different  processes
  • Lack of standardization process across geographies
 
 
 

Range of Services

Our dedicated team of experts collaborate with you to provide these specialized offerings

Service

       Details

Master data management

  • Catalog management
  • Customer data management

Order receipt and entry

  • Customer support
  • Order validation
  • Discount validation
  • Holds management
  • Order booking

Order administration and fulfilment

  • Change / expedition / cancellation of orders
  • Contract management
  • Help desk support

Customer invoice / billing

  • Billing material collection
  • Invoice consolidation
  • Invoice presentation
 
 
 
 
 

Post-sales offering

Industries after-sales service is a strategically important area as it involves direct interaction with the customer.  We believe a happy customer equals profitable revenue growth.

Focus areas
After-sales service is part of every brand’s promise, but it is not without its challenges:

  • Increased warranty costs forcing enterprises to hold excessive warranty reserves
  • Delay in identifying product quality issues that lead to damaged channel relationships and brand image
  • Delay in contract renewals
  • Disparate systems requiring extensive collaboration
  • Sub-optimal supply chain operations leading to decreased revenue from services and dissatisfied customers
  • Low conversion rates from warranty-to-service contracts

Services : Our dedicated team of experts collaborate with you to provide these specialized offerings:

Warranty Management solution : We leverage an end-to-end solution approach that addresses your warranty challenges involving people, process, and technology. Our solution provides you a collaborative methodology that integrates the following:

  • Claims management
  • Dealer management
  • Supplier recovery
  • Financial management
  • Warranty Data Management